To offer better and faster customer service nationwide, Hisense India has partnered with Reliance resQ to utilise the latter’s extensive network and service operations.
Hisense India has partnered with Reliance resQ, the service arm of Reliance Retail, to enhance after-sales services across the country. According to the company, this collaboration aims to improve customer experiences by combining its advanced technology with Reliance resQ’s network and service expertise.
The partnership will introduce faster installations, quicker repairs, and broader service coverage, with Reliance resQ’s reach extending to over 19,000 pin codes across India. It will feature improved turnaround times for product installations and repairs, access to a network of 27 spare parts hubs, and extended service hours from 10 am to 10 pm. Additionally, the service will be available year-round, with free pick-up and drop-off services.
Furthermore, this move is part of Hisense’s broader strategy to solidify its position in the competitive Indian market, as stated by the CEO Pankaj Rana.
Rana highlighted that the partnership aligns with the company’s commitment to customer satisfaction. He said, “Together, we are building a service ecosystem that prioritises speed, transparency, and customer satisfaction, reinforcing trust in the Hisense brand.”
Hisense also plans to introduce the Hisense Care Hub in 2025, a platform for personalised after-sales support, further elevating the customer experience.
With further support from Hisense Middle East and Africa (MEA), the company’s Indian subsidiary aims to provide seamless support in consumer electronics and home appliances, even in remote areas.
