Keeping with its values of ‘Superior Customer Care’, Tata Power, India’s largest integrated power utility announced the inauguration of its latest Customer Relations Centre at Goregaon (E) on the 18th of April 2013. This recent addition now takes the total number of Tata Power’s Customer Relation Centres to 24 across the city of Mumbai.
The brand new Customer Relation Centre was inaugurated by the renowned cricketer Mr. Dilip Vengsarkar. The centre caters to all customers for prompt and easy payments of electricity bills, and also facilitates those who wish to make the switch to Tata Power as their preferred power supplier.
Speaking on the initiative, Mr S Padmanabhan, Executive Director (Operations), Tata Power, said, “Superior customer care is our ultimate goal and we have always done our best to cater to the needs of our customers. At Tata Power, we aim to create customer delight by delivering innovative services and solutions. Our Customer Relation Centres provide our customers with easy access to a number of services and the opportunity to directly interact to us, all under one roof.”
The five values of Trust, Care, Energy, Excellence and Elegance are embedded in the “Architecture of Care” philosophy for the creation and functioning of the Tata Power Customer Relation Centres. A friendly atmosphere, helpful attitude and prompt service aim to deliver a whole new experience to the customers. Various services such as bill payments, new connection applications, change of name, customer information & complaints etc. are provided under the single window concept at the Tata Power Customer Relation Centres.
All 24 Customer Relation Centres are situated at strategic locations across the city such as Bandra (East & West), Andheri (East & West), Vile Parle (E), Borivali (East & West), Mira Road (E), Bhayander (E), Dahisar (E), Goregaon (East & West), Santacruz (E), Chembur, Jogeshwari (W), Malad (W), Ghatkopar (W), Vikhroli (E), Matunga (W), Powai and Kandivali (W) with plans of many more to come in future.
Tata Power customer care initiatives also include: a modern call centre for calls related to electricity bills; a multi-lingual customer portal in English, Hindi and Marathi, mobile collection vans for facilitating easy cash payments by customers as well as credit and debit card online payment facilities.
