In yet another sign of the growing use of automation in the IT industry, consulting major Capgemini is increasingly deploying automation to assign employees to projects. The Paris-headquartered firm has replaced 30-40% of the work done by its resource management group with IBM’s cognitive computing system, Watson.
Resource management groups in IT companies are responsible for assessing skills and then assigning someone to a project. The group, generally disliked by employees, is often blamed for unsatisfactory assignments. But now employees at Capgemini will have to blame IBM’s cognitive computing system Watson if their projects fail to please them.
Ashwin Yardi, chief operating officer at Capgemini India expressed that Capegemini is using IBM Watson in their resource management. The cognitive process helps identify the right skilled person at the right time to meet a requirement request He further added that by doing this, Capegemini is able to significantly improve the efficiency and efficacy of resource management thus meeting their customer needs.
