Frost & Sullivan has presented Anritsu with a 2011 Global Customer Enhancement Award in Passive Intermodulation (PIM) testing. The award was presented to Anritsu for its introduction of the innovative MW8219A PIM Master, and how the test solution addresses the growing market need to locate and correct PIM in wireless networks.
The Frost & Sullivan award for customer value enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers receive in its services or products. The award recognises Anritsu’s focus on enhancing the value that its customers receive beyond customer service, leading to improved customer retention and ultimately customer base expansion.
“Anritsu has always been committed to developing test solutions that can help field engineers and technicians successfully deploy, install and maintain wireless networks. As we recognised the growing need to measure PIM, we set out to design a test solution that would truly meet the challenges our customers face,” said Anritsu spokesperson. “Frost & Sullivan has recognised our R&D investment and the benefits PIM Master brings to the market.”
Three factors were considered during the award evaluation – product performance, identifying market requirements, and close customer relations. Through Anritsu’s innovative Distance-to-PIM™ technology, the PIM Master is the only tool on the market that can determine if the cause of PIM is at the base station or in the surrounding environment. Frost & Sullivan noted that Anritsu worked closely with key customers to develop PIM master and that Anritsu offers value-added services, such as measuring PIM training courses.
