Rimini Street Inc, a global provider of enterprise-level software solutions and services and a third-party support provider for Oracle and SAP software products, and also a Salesforce partner recently announced a partnership with Lotte Mart, a hypermarket chain in South Korea for its Oracle application maintenance support services provider. The company is aiming to focus resources on strategic projects related to business growth and practical ERP support to better manage the distribution service.
“Rimini Street has made a detailed analysis of Lotte Mart’s current situation including the necessity to cut cost and services issues with the software vendor’s support program and has instead provided a tailored support service that better meets our needs,” said Jung-soo Pyo, department leader of System Strategy, Lotte Mart.
“After the switch to Rimini Street, we have been able to break free from vendor-oriented service policies and focus on business-oriented services,” said Pyo. “Work efficiency of IT services have been maximized with a swifter response and support to issues when requested.”
“Lotte Mart has been able to enhance digital competitiveness, break free from the vendor’s upgrade cycle and take back control over its IT roadmap after the switch to Rimini Street Support Services,” said Hyungwook Kevin Kim, regional general manager, Korea, Rimini Street. “Rimini Street’s award-winning services powered by our patented AI technology have helped thousands of companies across the globe to significantly cut enterprise software maintenance costs, and with the funds they’ve saved, solve short-term budget problems and invest in digital transformation initiatives that drive competitiveness and growth.”
Lotte mart aims to optimise performance and focus its IT team and is working to minimise overall costs towards investments in transformative enterprises and projects to drive business invention. To better support the IT roadmap, Lotte Mart is reconsidering plans to adopt Rimini Street to support additional areas of the business and is deliberating its application across the entire Lotte Group.
