Matrix, a notable manufacturer of Telecom and Security solutions, offers a wide range of hybrid and IP communication platforms. With scalable and state-of-the-art architecture, these solutions satisfy communication needs of different sized businesses.
Trusting Matrix’s reputation and legacy of designing and delivering feature-rich communication solutions, a Government institute based in Bengaluru, deployed Matrix system in its premises. The Government institution works for quality assurance and certification of the power equipment. To follow the changes in technology, companies are releasing power generation instruments on a regular basis. Failure of any of these devices can lead to dangerous hazards. Therefore, ensuring the quality of every instrument is necessary. Testing and certifying a long line of products on a regular basis increased work pressure for the employees. To cope up with the work load and deliver results on time, it became imperative for the workforce to remain constantly connected with each other.
The Government institute was looking for a solution that enables the employees to connect from anywhere and on any device. Furthermore, the Government institute received heavy traffic of calls and with a limited number of channels to accommodate these; they faced the problem of high call drop ratio. The institute also wanted that there should be no loss of business communication even if the employee is not present on the desk.
Matrix, in association with its esteemed partner Silkmedia, understood their distinct requirements and installed different Matrix Communication solutions.
A brief overview of this case is as follows:
CHALLENGES:
- Single Box Solution for Universal Connectivity
- Single Number Reach for Employees, Regardless of their Location
- Communication Convenience
- Proper Management of Heavy Call Traffic
- Increasing Telephony Costs
SOLUTION:
- ETERNITY LE – Universal Communication Platform
- Two SETU VFXTH0016 and Four SETU VFX808
- VARTA Professional License – PC Soft Client
- Range of Matrix User Terminals
- Two PRI and GSM Cards for Quick Connectivity at Reduced Costs
- VMS16 License – License for 16 Voicemail Channels
RESULTS:
- 24X7 Connectivity
- Improved Productivity
- Low System Downtime
“With a bag full of diverse communication solutions, we look forward to improving connectivity at more such Government institutions. Our agile workforce at DSIR recognized R&D is constantly working to deliver innovative solutions and improve communication infrastructure at different institutes”, said Sagar Gosalia, Sr. VP Sales and Marketing.
