The device-agnostic web-first approach of the integration is expected to improve accessibility and seamless interaction
TeamViewer, a global remote connectivity provider, recently announced a new integration for Slack, the leading collaboration platform for work. The company said that it allows users to launch web-based TeamViewer remote access and augmented reality (AR) support sessions from within the Slack environment.
The official communication put forward that the integration builds on a device-agnostic web-first approach to further improve accessibility and seamless interaction. The remotely assisting expert does not need any installation and can provide remote access and AR-based support right away. However, it noted that the organizations will need a Slack license and a compatible TeamViewer subscription to leverage this integration.
Users can seamlessly integrate TeamViewer into their Slack environment by downloading the TeamViewer app from Slack’s app directory. The official release said that users can share session invites for remote control or AR connections to mobile devices directly in the direct messages or group channels in Slack to collaborate and support each other more efficiently. “The addition of AR connections is especially valuable when physical tasks are required. It enables employees to collaborate on a ‘See What I See’ basis with a shared video feed,” added the statement.
Alfredo Patron, Executive VP, Business Development stated, “Remote work has impacted the requirements for collaboration and support. Slack has set a new standard in agile team collaboration over the past years and is used by major corporations as well as communities. Embedding TeamViewer remote access and AR support will give our customers even more options to interact and increase productivity regardless of location or device.”
It is noteworthy that a few days back, TeamViewer announced the availability of its enterprise Augmented Reality (AR) platform Frontline via Google Cloud Marketplace.
2005-born TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Since the very beginning, the Goppingen-headquartered company claims to have its software installed in over 2.5 billion devices around the world.
