The partners aim to use natural language processing and machine learning to uncover meaningful insights from unstructured medical text and enhance treatment efficacy
Leading enterprise conversational AI software platform and solutions company, Kore.ai recently announced an integration partnership with Mediktor, an advanced AI-based medical assistant for triage and pre-diagnosis. With this cooperation, the partners aim to deliver a digital-first healthcare assessment to improve access to care, boost the patient experience, and generate better health outcomes. The collaborators consider this integration a significant advancement in care assistance.
Kore.ai and Mediktor plan to offer healthcare providers a conversational, multilingual, omnichannel healthcare assessment available 24/7 to drive patient engagement and improve care navigation. In this, as per the official statement, Kore.ai’s EMR integration-ready solution, HealthAssist will help healthcare providers seamlessly support care navigation and triaging of patients while benefiting from powerful metrics.
It further added that by combining natural language processing (NLP) and machine learning together, the companies aim to promote health equity and accessibility for all, as the technology allows patients to describe their symptoms in their own words, leveraging 45,000 synonyms in 16 languages.
Kore.ai CEO and Founder Raj Koneru opine that these kinds of partnerships are driving real operational advantages for patients and healthcare providers. “We are excited to align with companies that are committed to driving digital transformation and creating extraordinary experiences throughout the healthcare ecosystem.”
The Managing Director of Mediktor’s NYC headquarters, Vicenç Ferrer remarked, “The combination of Kore.ai’s leading conversational AI and Mediktor’s top-notch medical NLP and care navigation capabilities will enable key players in the healthcare industry to discover valuable information and meaningful insights from patient’s unstructured medical text. Now, patients can enjoy more seamless and pleasant healthcare guidance at the first onset of symptoms.”
Orlando-headquartered Kore.ai was founded in 2013, and it is a globally leading conversational AI-first platform that aims to provide solutions to enterprises to automate business interactions for their customers, employees and contact centre agents.
Spain-based Mediktor is a leading AI-based medical assistant for triage and pre-diagnosis that guides patients to have proper access to efficient care. Established in 2011, its customers include health plans, hospitals and health systems, telehealth, and pharmaceutical companies.
