skip to content
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
post

ALVA And Google Cloud Partner To Boost CX, Support Green Mobility Transition

- Advertisement -

ALVA picks Google Cloud to enhance its AI-driven innovation in R&D, customer service, sales productivity, and localised marketing content.

ALVA, a pioneering brand in the electrification of two-wheelers, announced a pivotal partnership with Google Cloud to enhance customer experiences and stimulate demand for its electric vehicles. ALVA has selected Google Cloud as its principal cloud services provider, capitalizing on its AI-optimized infrastructure, advanced data cloud, and AI technologies. This collaboration will foster innovation in four critical areas: refining research and development, enriching customer service with personalized insights, boosting sales staff productivity, and enhancing marketing strategies with locally tailored content.

Purbaja Pantja, CEO of ALVA, highlighted the transformative impact of electrification on mobility and set an ambitious target: achieving a market share of one in every three electric two-wheelers in Indonesia within three to five years. He emphasised that Google Cloud’s technologies are instrumental in harnessing data-driven insights that shape research and customer interactions, ultimately speeding up the adoption of electric vehicles.

- Advertisement -

ALVA leverages Google Cloud’s BigQuery to amalgamate structured and unstructured data from various internal systems and Google services, creating a unified data ecosystem that spans the entire organisation. This approach not only streamlines data integration but also simplifies access and analysis, reducing the development time for operational code significantly.

By integrating its data platforms with Google Cloud’s Vertex AI, ALVA is positioned to extract and utilize deep insights that enhance customer experiences. Insights gathered from BigQuery have already informed R&D efforts, particularly in addressing electric vehicle charging anxiety among riders. Surveys and data analysis revealed that while customers are concerned about charging station availability, their daily travel rarely exceeds the typical range of ALVA’s electric two-wheelers.

Further innovations include the integration of Google Maps directly into vehicle dashboards, enhancing navigation and safety. The My ALVA App incorporates several Google Cloud technologies like Firestore and Firebase, boosting app security and development efficiency.

ALVA also explores new customer service enhancements through an AI-driven system that provides agents with detailed customer profiles and behavioural insights, enabling more personalised and effective service interactions. This system allows agents to anticipate and prioritize customer needs, transforming routine inquiries into opportunities for meaningful engagement and support.

- Advertisement -

Most Popular Articles

Aryaman Raghuvanshi
Aryaman Raghuvanshi
Aryaman Raghuvanshi is a Journalist at EFY. His passion is to explore the future of mobility, which gets him to cover latest technologies shaping the future of automobiles and EVs. But, at times he writes on broader technologies too. LinkedIn: https://www.linkedin.com/in/aryaman-raghuvanshi-2431b7153

Is Foxconn Navigating Partnerships Amid Honda-Nissan Merger Breakdown?

0
Amidst Honda-Nissan merger talks stalling, Foxconn reportedly pursues potential partnerships with Nissan and Renault, eyeing a major shift in the global EV automotive landscape. Recently,...

Rupee Slump Sparks Price Hikes In Electronics, EVs

0
As the Indian rupee plunges against the dollar, electronics and EV sectors raise prices to offset import costs, highlighting the urgent need for greater...

New DRDO-Adani Counter-Drone System Debuts At Aero India

0
With advanced defence tech to counter evolving aerial threats, DRDO and Adani Defence unveiled a cutting-edge counter-drone system at Aero India 2025. On Tuesday,...

Enfabrica Launches New AI R&D Centre In Hyderabad

0
A new R&D facility in Hyderabad? To boost AI networking innovation, targeting Generative AI and scaling GPU clusters, with plans for workforce expansion, US'...

Eastman, Urja Mobility To Power Electric Three-Wheelers

0
Integrating IoT and software solutions for enhanced mobility, Eastman Auto partners with Urja Mobility to supply batteries for electric three-wheelers in India. On Tuesday,...
Anshuman Divyanshu, CEO, Exicom

“Our Chargers Are Fully Interoperable and Compatible with All Vehicles” – Anshuman Divyanshu, Exicom

0
Battery safety and longevity, the effects of charging and discharging, and various safeguards and features are among the most critical considerations for a battery...
Khushal Panchal,  chief operating officer (COO), PCB Power

“We Differentiate Ourselves By Producing Radio Frequency PCBs For Wireless Communication Devices” – Khushal...

0
With technology and policy support, Indian PCB manufacturing is at a turning point. Can innovation and scale match global giants? PCB Power leads the...
Jayesh Ranjan IAS, Special Secretary, Department of Industries and Commerce and ITE&C, Government Of Telangana

“To Compensate For Telangana’s Lack Of A Wet Port,Our Incentives Help ESDM And Semiconductor...

0
Despite logistics challenges, how is Telangana securing billion-dollar investments in electronics? Will the state unveil a new semiconductor policy soon? Jayesh Ranjan, IAS, from...
Shrinivas Kulkarni CFO, Cyient DLM

“Acquisitions That Help Address Gaps In Our Design Capabilities….. Interest Us” – Shrinivas Kulkarni,...

0
Over the past five years, Cyient DLM (formerly Rangsons Electronics), a subsidiary of Cyient Limited, has rapidly expanded its footprint in the design-led manufacturing...
Akshay-Kashyap-of-Greenfuel-Energy

“Many Companies Avoid Pack Testing And Validation Because It Is Time-Consuming” – Akshay Kashyap,...

0
Battery pack reliability goes beyond cell quality—it relies on precise engineering, thorough testing, and tailored thermal management. In a conversation with EFY’s Nitisha Dubey,...

Meridian Joins Altair’s Startup Programme To Boost UAV Tech

0
Eyeing to drive innovation in UAVs and hybrid power tech with simulation tools and expert support, Altair teams up with Meridian Flight Systems in...

Mitsubishi Electric Acquires Stake In Itanta Analytics Startup

0
Aiming to boost manufacturing digitalisation and efficiency with simplified automation solutions, Mitsubishi Electric India invests in Itanta Analytics to develop no-code data analysis tools....

Union Budget 2025-26: What It Has For The Electronics Sector?

0
With reduced and exempted duties, tax relief for manufacturing, and increased support for startups, this Budget addresses a broader range of issues within the...

IndiaAI Mission Expands To 18,693 GPUs For R&D

0
Aiming to support R&D and ethical AI, Union Minister Ashwini Vaishnaw announced the expansion of IndiaAI’s GPU infrastructure to 18,693 to benefit startups and...
Sambit Parida, CTO and Co-Founder of IG Drones

Innovative Drone Technologies from IG Drones Driving Efficiency Across Sectors

0
Haryana-based IG Drones develops advanced surveillance, agriculture, and defence technologies, focusing on improving adaptability and operational precision. Founded in 2018 by Om Prakash and Bodhisattwa...

Industry's Buzz

Is Foxconn Navigating Partnerships Amid Honda-Nissan Merger Breakdown?

0
Amidst Honda-Nissan merger talks stalling, Foxconn reportedly pursues potential partnerships with Nissan and Renault, eyeing a major shift in the global EV automotive landscape. Recently,...

Rupee Slump Sparks Price Hikes In Electronics, EVs

0
As the Indian rupee plunges against the dollar, electronics and EV sectors raise prices to offset import costs, highlighting the urgent need for greater...

New DRDO-Adani Counter-Drone System Debuts At Aero India

0
With advanced defence tech to counter evolving aerial threats, DRDO and Adani Defence unveiled a cutting-edge counter-drone system at Aero India 2025. On Tuesday,...

Enfabrica Launches New AI R&D Centre In Hyderabad

0
A new R&D facility in Hyderabad? To boost AI networking innovation, targeting Generative AI and scaling GPU clusters, with plans for workforce expansion, US'...

Eastman, Urja Mobility To Power Electric Three-Wheelers

0
Integrating IoT and software solutions for enhanced mobility, Eastman Auto partners with Urja Mobility to supply batteries for electric three-wheelers in India. On Tuesday,...

Learn From Leaders

Anshuman Divyanshu, CEO, Exicom

“Our Chargers Are Fully Interoperable and Compatible with All Vehicles” – Anshuman Divyanshu, Exicom

0
Battery safety and longevity, the effects of charging and discharging, and various safeguards and features are among the most critical considerations for a battery...
Khushal Panchal,  chief operating officer (COO), PCB Power

“We Differentiate Ourselves By Producing Radio Frequency PCBs For Wireless Communication Devices” – Khushal...

0
With technology and policy support, Indian PCB manufacturing is at a turning point. Can innovation and scale match global giants? PCB Power leads the...
Jayesh Ranjan IAS, Special Secretary, Department of Industries and Commerce and ITE&C, Government Of Telangana

“To Compensate For Telangana’s Lack Of A Wet Port,Our Incentives Help ESDM And Semiconductor...

0
Despite logistics challenges, how is Telangana securing billion-dollar investments in electronics? Will the state unveil a new semiconductor policy soon? Jayesh Ranjan, IAS, from...
Shrinivas Kulkarni CFO, Cyient DLM

“Acquisitions That Help Address Gaps In Our Design Capabilities….. Interest Us” – Shrinivas Kulkarni,...

0
Over the past five years, Cyient DLM (formerly Rangsons Electronics), a subsidiary of Cyient Limited, has rapidly expanded its footprint in the design-led manufacturing...
Akshay-Kashyap-of-Greenfuel-Energy

“Many Companies Avoid Pack Testing And Validation Because It Is Time-Consuming” – Akshay Kashyap,...

0
Battery pack reliability goes beyond cell quality—it relies on precise engineering, thorough testing, and tailored thermal management. In a conversation with EFY’s Nitisha Dubey,...

Startups

Meridian Joins Altair’s Startup Programme To Boost UAV Tech

0
Eyeing to drive innovation in UAVs and hybrid power tech with simulation tools and expert support, Altair teams up with Meridian Flight Systems in...

Mitsubishi Electric Acquires Stake In Itanta Analytics Startup

0
Aiming to boost manufacturing digitalisation and efficiency with simplified automation solutions, Mitsubishi Electric India invests in Itanta Analytics to develop no-code data analysis tools....

Union Budget 2025-26: What It Has For The Electronics Sector?

0
With reduced and exempted duties, tax relief for manufacturing, and increased support for startups, this Budget addresses a broader range of issues within the...

IndiaAI Mission Expands To 18,693 GPUs For R&D

0
Aiming to support R&D and ethical AI, Union Minister Ashwini Vaishnaw announced the expansion of IndiaAI’s GPU infrastructure to 18,693 to benefit startups and...
Sambit Parida, CTO and Co-Founder of IG Drones

Innovative Drone Technologies from IG Drones Driving Efficiency Across Sectors

0
Haryana-based IG Drones develops advanced surveillance, agriculture, and defence technologies, focusing on improving adaptability and operational precision. Founded in 2018 by Om Prakash and Bodhisattwa...